1.When requesting personal information

In the following cases, we provide personal information directly from customers, and we may receive personal information from companies such as travel agencies that have signed a contract with us.

1. ① reservation / use
2. ② Restaurant & Bar Reservation / use
3. ③ Requests for weddings, banquets, various services, reservations, usage, inquiries, and various materials
4. ④ Answers to surveys aimed at improving services and marketing
5. ⑤ Application for various events
6. ⑥ Others (If you provide your personal information for purposes other than the above, we will clearly provide the purpose and content and limit your personal information to the minimum necessary)

2.Acquisition method of personal information

We acquire personal information by the following methods.

1. ① Direct acquisition from customers - phone, written (including electromagnetic records), passport, business card, oral, Internet, etc.
2. ② Acquisition from a person who has been granted legitimate authority by the customer - Introducers, travel agencies, alliance partners, reception companies for packaged products, etc.
3. ③ Acquisition from publicly available information media - Internet, newspapers, telephone books, books and other publications, etc.

3.Purpose of use of personal information

We use personal information obtained for the following purposes.

1. ① Transactions related to the Company's facilities and products " (accommodation, banquets, eating and drinking, sales of goods, provision and sale of other incidental products, provision of services, implementation of special events, etc.), transactions with companies affiliated with the Company and other transactions Communication, shipping of goods, payment / clearing, and other related matters
2. ② Guidance on the business of the Company, tenants (restaurants, stores, counters, business operators, etc. managed by businesses other than the Company that open or move in the property and buildings owned or operated by the Company) To notify and send advertisements, advertisements, questionnaires, etc. to the person by e-mail, mail, courier service, telephone, facsimile, or other means
3. ③ To understand and analyze the usage of services, etc. for the purpose of improving and developing services, etc. related to the facilities and products of the Company, tenants and partners, and marketing.
4. ④ For the provision of appropriate information on websites, ensuring security, and website maintenance management and statistical analysis of cookies, IP addresses, browser types and access dates, etc. acquired on our website
5. ⑤ For the creation, installation, and preservation of guest lists stipulated by laws and regulations
6. ⑥ To respond to inquiries and requests to our company
7. ⑦ If there is a customer's consent other than the above

4.Legal basis for the use of personal information

As a general rule, the use of personal information at our company is based on the legal basis of your consent. The use of personal information without the customer's consent is necessary for the performance of the contract with the customer, the necessity for the implementation of the procedure according to the request of the customer before the contract, the Company or a third party. The legal basis is the need for legitimate interests required by us or the need to comply with legal obligations that we must follow. The legitimate interests required by the Company or a third party include an increase in operating income due to improvements in marketing and services, etc., and an improvement in the convenience and security of our website.

5.Types of personal information

The personal information we obtain and hold includes the following.

1. ① Basic information such as customers (address, name, gender, date of birth, nationality, e-mail address, telephone number, facsimile number, mailing address, etc.)
2. ② Additional information such as customers (profession, workplace information (company name, address, phone number, department, job title), wedding date, family information (name, relationship, birthday), etc.)
3. ③ Payment information (credit card number, bank account information, billing address, etc.)
4. ④ Service usage information (facility usage status, product purchase status, etc.)
5. ⑤ Contact details (e-mail, website form input, facsimile, telephone memo, letter, questionnaire response, etc.)
6. ⑥ Information collected using security systems (security cameras, card keys, etc.)
7. ⑦ Information automatically collected on our website (cookies, IP address, browser type, access date, etc.)
8. ⑧ list entry (address, name, occupation, nationality, passport number, age, previous place of stay, destination, arrival date / time, departure date / time, guest room name, etc.)

6.Personal information that must be provided for hotel accommodation

We need the following information to provide accommodation services to our customers. In particular, the items listed in the accommodation list are required by law to keep the records and keep them for three years. If this information is not provided, we may not be able to provide accommodation services to you.

1. ① Basic customer information (address, name, gender, date of birth, nationality, e-mail address, telephone number, facsimile number, mailing address, etc.)
2. ② list entry (address, name, occupation, nationality, passport number, age, previous place of stay, destination, arrival date / time, departure date / time, guest room name, etc.)

7.Protection and management of personal information

When managing your personal information, we take appropriate care and take the utmost care to prevent external loss.

1. ① The person in charge of information management is identified, and the person in charge of handling is limited to the minimum necessary.
2. ② We will strive to prevent unauthorized access to personal information, loss, destruction, falsification, and leakage of personal information, and implement necessary safety management measures.
3. ③ When outsourcing the processing of personal information, etc., select a business operator that is recognized as having an appropriate level of management, determine the matters regarding the handling of personal information in contracts, etc., and take all possible safety measures.

8.Provision and disclosure of personal information

Personal information provided by customers will not be provided or disclosed to any third party unless one of the following applies.

1. ① When consigning to a subcontractor, etc. after a contract has been made in advance so that personal information will not be used for purposes other than those entrusted by the Company
2. ② If you have your prior consent
3. ③ When requested by law

9.Transfer of personal information located within the EEA (European Economic Area: EU Member States and Iceland, Norway, Liechtenstein)

In order to execute contracts with individuals located in the EEA region (hereinafter referred to as “customers” in this section) or to implement procedures in response to customer requests prior to the conclusion of the contract, The acquired personal information will be transferred to Japan. Japan has received a decision by the European Commission to guarantee a sufficient level of protection of personal information, and we will handle your personal information with appropriate security and confidentiality measures.

10.Personal information retention period

The Company retains personal information only for the period necessary to achieve its purpose of use. Personal information after the retention period has been deleted or anonymized in a safe manner within a reasonable period.

11.Access to personal information, correction or deletion of personal information, request for restrictions on the use of personal information, objection to use of personal information and data portability

We need the following information to provide accommodation services to our customers. In particular, the items listed in the accommodation list are required by law to keep the records and keep them for three years. If this information is not provided, we may not be able to provide accommodation services to you.

1. ① Basic customer information (address, name, gender, date of birth, nationality, e-mail address, telephone number, facsimile number, mailing address, etc.)
2. ② list entry (address, name, occupation, nationality, passport number, age, previous place of stay, destination, arrival date / time, departure date / time, guest room name, etc.)

12.Withdrawing consent

You can withdraw your consent to the use of personal information at any time. The withdrawal of that consent will not affect the legality of the use of personal information based on the consent prior to withdrawal. You can withdraw your consent by contacting the contact for inquiries regarding our personal information.

13.Appeals to the supervisory body

Customers can make complaints to supervisory bodies such as countries, regions or international organizations in accordance with laws and regulations regarding the handling of our personal information.

14.Existence of automated decisions such as profiling

We do not make decisions based solely on automated handling such as personal information profiling.

15.Rules for handling personal information

Based on relevant norms such as laws and guidelines related to personal information, we will establish internal rules regarding the protection and handling of personal information, and review these rules as necessary to make continuous improvements.

16.Use of Cookies

Cookies are used on parts of this website. Cookies are small data files transmitted between a website server and the user's web browser. Cookies can enhance users' use of this website by saving their preferences while they are visiting this website. Cookies are widely used as a standard website technology and are used on many websites for the purpose of providing users with useful functions. Although cookies identify the browsers used by website users, they do not contain personal information from which individual users can be identified and are used only to ascertain browsing status.

17.Use of Google Analytics

This website uses Google Analytics to analyze how visitors use the site. Google Analytics uses cookies to aggregate website traffic data without identifying individual users.
Please refer to Google's website for the Google Analytics terms of service and private policy. The Company assumes no responsibility whatsoever for any loss resulting from the use of Google Analytics.

18.Warranty and Limitation of Liability

This website includes links to external websites. The Company assumes no responsibility for personal information protection on linked websites or their content.

19.Compliance with laws and regulations

Regarding the handling of personal information, we will comply with relevant laws, regulations and internal regulations.

1.Operation Principle

The company operates an official account in order to dispatch information for promoting sales of our products, services and promotions.
The company dispatches information cautiously by understanding the fact that information sent through social media is open to the general public, and
once sent it will be impossible to be completely deleted.
The company will strive to act responsibly by listening carefully to every user’s comment.

2.Applicable Target

This policy applies to people (hereafter referred to as “the User”) who browse and use the company’s official account. Further, by browsing and using the official account, the user agrees to this policy. The company employees (officers, employees in employment relationships, temporary dispatched employees included) observe the in-house regulations of privacy policy and social media usage established by the company apart from various laws and this policy.

3.Prohibited Matters

Acts listed below toward the official account are prohibited. Posts and comments including prohibited acts may be deleted at our discretion and the user's account may be blocked. Users will not be notified on this occasion.

1. (1) Act hindering the official account’s operation
2. (2) Act violating laws and regulations, public order and morality, or act of providing information that is contrary to public order and morality
3. (3) Act violating human rights or privacy of other users or the company employees
4. (4) Act infringing trademark right, upon copyright of others and the company
5. (5) Act violating terms of use which is laid down by social media
6. (6) Other acts that the company considers inappropriate

4.Disclaimer

1. (1) The company may change or terminate the content of the official account without notice. After changing the content, only the content after the change will be valid, and the previous content will be invalid.
2. (2) The company does not take any responsibility or liability for any damage caused to the user regarding the change or cancellation of the operation of the official account or the use of the official account regardless of any reasons.
3. (3) The company does not guarantee the accuracy or validity of the information provided by the official account.

5.Basis Laws and Jurisdiction

The interpretation and application of this policy shall be governed by the laws of Japan. In addition, any disputes arising from the use of social media shall be submitted to the exclusive jurisdiction of the Osaka District Court as the court of the first instance.

6.Inquiry and Response

In principle, the company will not reply to inquiries via social media.